SUNGLASSES SHOP

Website: https://www.staineshalloween.co.uk
Company Name: Staines Halloween (Trading at Living It Up Nails & Beauty, Unit 25, Elmsleigh Shopping Centre, Staines, Middlesex, TW18 4QB)
Contact Number: 07481 081914
Email: [Insert Email Address]

1. General Terms

By accessing or purchasing from Staines Halloween, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, merchants, and content contributors.

We reserve the right to update, change or replace any part of these Terms at any time. Please check this page regularly.

2. Products

• We sell cosmetic, non-prescription contact lenses for Halloween, cosplay, fashion, and theatrical use.

• All products are CE-marked and UK-approved for cosmetic use.

• Lenses are NOT suitable for driving, sleeping, or extended wear.

• Customers must be 18 years or older to purchase.

3. Pricing & Payments

• All prices are in GBP (£) and include VAT (where applicable).

• Payments are accepted via secure online payment gateways.

• We reserve the right to change product prices at any time without notice.

4. Shipping & Pickup

• Orders can be shipped across the UK with tracked delivery.

• Same-day pickup available at:
  Living It Up Nails & Beauty, Unit 25, Elmsleigh Shopping Centre, Staines, Middlesex, TW18 4QB.

• Shipping costs and estimated delivery times are displayed at checkout.

5. Refund & Return Policy

5.1 Eligibility

Due to the nature of contact lenses as hygiene-sensitive products, we can only accept returns if:

• The product packaging is sealed, unopened, and unused.

• The return request is made within 14 calendar days of delivery (as per UK Consumer Contracts Regulations).

5.2 Non-Refundable

We cannot accept returns or issue refunds if:

• The lens packaging has been opened or tampered with.

• The lenses have been worn or tested.

• The item is returned without its original packaging.

5.3 Faulty or Damaged Products

If you receive a faulty or damaged product:

• Contact us within 48 hours of delivery at 📞 07481 081914 or 📧 [Insert Email].

• Provide photo evidence of the issue.

• We will arrange a replacement or a full refund at no extra cost.

5.4 Refund Process

• Approved refunds will be issued to the original payment method within 5–10 working days.

• Customers are responsible for return shipping costs (unless the item is faulty).

6. Health & Safety Disclaimer

• Our lenses are for cosmetic use only and do not correct vision.

• Do not share lenses with others.

• Follow all safety instructions provided with the product.

• Staines Halloween is not liable for misuse, improper handling, or failure to follow instructions.

7. Limitation of Liability

We are not responsible for:

• Allergic reactions, eye infections, or misuse of lenses.

• Delays caused by shipping couriers or events beyond our control.

• Customers failing to read product descriptions or safety advice.

8. Governing Law

These Terms of Service and Refund Policy are governed by UK law. Any disputes will be subject to the jurisdiction of England and Wales courts.